1. Use another account
You may have a different email that was used to sign up and purchase tokens than the one you remember today.
For example, facebook login is different from email+password login. Or you may have created a new account today instead of logging into your existing one.
Try logging in with another email, perhaps one that you use for site registrations.
Once you know your account email, you can reset the password here: Reset Password
2. Some series have a Mature version and a separate (Non-Mature) Regular version. Chapters unlocked for one version do not cross over or transfer to the other. Please be sure to confirm by checking the "Mature" tag or indicator near the title of the series displayed on the website. Also, Mature versions can only be accessed on the website, and do not appear anywhere inside the mobile apps.
3. Free chapters that you read in the past (intro chapters, chapters that were previously free during a promotion) are not "purchased" and may become locked again.
Please send an email and we'll get back to you as soon as we can.
info [@] tappytoon.com